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Arkansas Department of Environmental Quality Customer Satisfaction Survey: Survey Completion Requested

January 17, 2019

By: Walter G. Wright

Category: Arkansas Environmental, Energy, and Water Law

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The quarterly newsletter of the Office of Air Quality of the Arkansas Department of Environmental Quality (“ADEQ”) issued a January 2019 Special Edition noting two items relevant to the overall agency. Those items include:

  • ADEQ will be conducting a Customer Satisfaction Survey
  • The 2019 ADEQ Environmental Awards applications are available

ADEQ in the last few years has conducted a Customer Satisfaction Survey.

The questions posed by this year's Customer Satisfaction Survey include:

  1. Which office at ADEQ do you interact with most often?
    • Office of Water Quality
    • Office of Land Resources
    • Office of Air Quality
    • Director’s Office
    • Office of Law and Policy
    • Office of Energy
  2. How frequently do you contact ADEQ staff?
    • Monthly
    • Every six months
    • Annually
    • Every two years or longer
    • Never
  3. How would you rate the knowledge and responsiveness of our staff?
    • Excellent
    • Good
    • Average
    • Poor
  4. Overall, how would you rate the quality of your experience with ADEQ?
    • Very satisfied
    • Somewhat satisfied
    • Neutral
    • Somewhat dissatisfied
    • Very dissatisfied
  5. Which of the following best describes you?
    • Elected Official
    • Concerned Citizen
    • Attorney
    • Environmental Specialist or Consultant
    • Business Professional
    • Journalist

The survey can be completed online by visiting https://www.surveymonkey.com/r/ADEQCSS2018.

A discussion of the ADEQ Environmental Awards will be posted tomorrow (Friday).

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